1. GENERAL INFORMATION ABOUT THE PROGRAMME
The purpose of the Istra Camping Club Loyalty Programme is to enable the clients of the company Plava Laguna d.d., who join the Programme, to take advantage of the benefits described below.
2. DEFINITIONS
Istra Camping Club: brand (verbal and figurative trademark) owned by Plava Laguna d.d. as the organiser of the Loyalty Programme and the owner of the accommodation facilities participating in the Programme. Plava Laguna d.d. is the company that implements the Programme and acts as the main body guaranteeing the rights prescribed as part of this Programme, whereby it requires the accountability of the Members and/or provides Members with other guarantees. Programme: loyalty programme organised by Plava Laguna d.d. under the name Istra Camping Club. Any copyright related to the Programme shall belong exclusively to Plava Laguna d.d. Client: client who has not yet joined the Programme or accepted the Terms and Conditions of the Programme. Member: client who has joined the Programme and accepted the Terms and Conditions of the Programme. Point: unit value expressed in Points. Points can be redeemed for discounts or other services within the camp managed by Plava Laguna d.d. One Point is worth EUR 1.00 Card: the Istra Camping Club Card comes in digital form, and Members receive the Card in their welcome e-mail upon joining the Programme online. The Istra Camping Club Card is not transferable to other persons. Cards in physical form that were being issued up to 31 December 2022 are still valid. Programme Partner: business entity outside Plava Laguna d.d. that provides benefits to Members of the Programme.
3. MEMBERSHIP CONDITIONS
Any natural person over the age of 18 can join the Programme by filling in the required information in the online application form. In order to become a Member, the Client must provide the necessary information and fill in the application form. Membership in the Programme is free of charge. Any Member may at any time terminate their membership in the Programme with a written notice. Termination shall imply withdrawal from the Programme, which permanently ends the existing relationship between the Member and the Istra Camping Club Programme, and all the benefits related to membership in the Programme shall cease.
4. ISTRA CAMPING CLUB MEMBERSHIP NUMBER
Upon registration, the Client shall receive their membership number, which may be used to collect Points and gain access to various benefits and discounts. In order to collect Points, Members shall indicate their membership number when booking accommodation, checking in at accommodation facilities, and making payments. The use of the membership number requires the presence of the member who owns it. Members shall not lend, transfer or sell the membership number; otherwise they lose all rights arising from the Programme. Each Member shall be responsible for all activities related to their Istra Camping Club account. Members shall notify Plava Laguna d.d. in case of change of personal data (name, surname, address, e-mail address). Istra Camping Club membership is owned by Plava Laguna d.d., and Plava Laguna d.d. shall reserve the right to withdraw or reject a membership number if the member fails to comply with the membership terms and conditions while using the membership number.
Furthermore, Plava Laguna d.d. reserves the right to cancel and not accept a membership and the use of the previously collected points if the member fails to settle the invoice for the provided accommodation services as well as other services during any of their stays at the accommodation units of Plava Laguna no later than on the day of their departure from the accommodation unit. The same applies to persons accompanying the member, and the member and the persons accompanying the member will be denied renewed membership in the Plava Laguna loyalty programme.
5. ISTRA CAMPING CLUB MEMBERSHIP LEVELS
The Programme consists of two membership levels: Standard and Premium. When a Member joins the Programme, they enter the Programme at the Standard level. Premium level membership is acquired when certain conditions relating to stay are met, namely more than 14 overnight stays in the course of one calendar year or more than EUR 500.00 in accumulated costs (by the Member and the persons accompanying the Member) in the course of one calendar year. The calculation period is from 1 January to 31 December of the current year. Members who meet the conditions for the second membership level shall be informed thereof. The membership number shall remain the same. Membership at the Premium level shall cover the next calendar year, followed by a new calculation period.
6. BENEFITS PROVIDED BY THE PROGRAM
Members collect Points for each stay (only for the accommodation unit in which they are staying), which can be used the next time they stay in the accommodation facilities participating in the Programme. Members shall also be entitled to special offers periodically published on their online profile at istracamping.com.
For benefits obtained through programme partners (discounts on excursions, restaurants, car rentals, and various other activities), members shall present their membership number to the partner to redeem the benefit. Plava Laguna d.d. is not the provider of the aforementioned services and cannot guarantee their quality. Plava Laguna d.d. reserves the right to terminate cooperation with Partners at any time without stating the reasons. Club Members shall receive information about current offers and deals, suitable promotional materials, satisfaction/quality surveys and other surveys related to their user experience at the Plava laguna d.d. facilities at the e-mail addresses and telephone numbers (via SMS) indicated in their application form. Club Members shall have the right to unsubscribe from such notifications at any time.
7. COLLECTION OF POINTS
Points shall not be awarded for stays that preceded the launch of the Istra Camping Club Loyalty Programme. In general, Members collect Points for each stay (only for the accommodation unit in which they are staying), which can be used the next time they stay in the accommodation facilities participating in the Programme. Points can be collected for the accommodation unit in which the Member is staying, on the basis of the invoice pertaining to their stay in that accommodation unit. If a Member wants to collect Points for other accommodation units, then that Member must be indicated as both the payer and the holder of the invoice pertaining to those accommodation units. This is possible only when the accommodation units are located in the same camp, and the Member shall communicate their intention to collect Points for other accommodation units to the personnel at the reception of the facility where they are staying prior to paying the invoice. Invoices up to EUR 10,000.00 can be paid in cash; however, invoices exceeding this amount shall be paid by card or bank transfer. At least 7 days shall pass between the transaction in which the Member collected the Points and the transaction in which they intend to use the Points. When using the benefits, 1 Point is worth EUR 1.00 (which means, for example, that a Member who has collected 10 Points shall be entitled to a discount in the amount of EUR 10.00 during their next stay). The Member shall give their membership number when checking in to the facility and paying the invoice in order to be able to collect or use the Points or benefits. The maximum amount of the discount that a Member can get by using the Points shall not exceed 90% of the total invoiced amount that the Member is required to pay for their stay in the accommodation facility. Each time a Member redeems their Points in order to pay for accommodation, those Points shall be deleted from the Member’s account. There are three ways of collecting Points:
a) Stay – Loyalty Programme Members get between 2% and 4% of the value of each stay in Points added to their Istra Camping Club account, depending on the membership level. Applicable costs are defined in Article 7.1. Members shall present their membership number when making payments at the reception desk or points of sale.
b) Consumption at the catering facilities of Plava Laguna d.d. – Loyalty Programme Members shall get between 2% and 4% of the value of the receipt (depending on the membership level) for every euro spent to pay for food or beverages at the catering facilities of Plava Laguna d.d. Members shall give their membership number when paying for food or beverages. Points cannot be used to pay for food or beverages at the catering facilities of Plava Laguna d.d.;
c) Promotional activities – Plava Laguna d.d. may award Points for promotional purposes. In order to be able to access the benefits of the Programme, Members shall indicate their membership number when booking accommodation, as well as when checking in at the accommodation facility, and when making payments. These conditions must be complied with.
7.1. Eligible accommodation costs Eligible accommodation costs shall include the costs incurred during the stay of a Member, and the persons accompanying that Member, at the chosen accommodation facility. This shall include all costs pertaining to accommodation (price of the accommodation unit, price per person, costs related to the pitch, various surcharges, various fees), and those pertaining to services provided on site at points of sale within the camp which are managed by Plava Laguna d.d. (consumption of food and beverages), as well as VAT. Calculation of Points is based on the total amount of eligible accommodation costs paid. The invoice must be addressed to the Loyalty Programme Member. Points shall be added to your Istra Camping Club account one day after check-out from the accommodation unit.
Exceptions: Non-eligible costs shall include costs for services that are not related to boarding itself, such as: internet fee, cleaning, telephone, parking fee, tourist tax, tips, service charges and other applicable charges, in-store purchases, sports services, and green fee for golfing. Points shall only be awarded for actually paid eligible costs after the Member redeems Points earned during previous stays. Points shall start to accumulate for stays only after the guest has become a Member of the Programme. Collecting Points can be combined with other membership cards, such as ADAC or any other national automobile club card, but only one of those cards may be used for one-time payment of the invoice. Members can also collect points by using other membership cards, thereby also securing discounts.
7.2. Who can collect Points Clients who use services of Plava Laguna d.d. through agencies or clients who book accommodation via portals of online travel agencies, as well as guests paying a flat rate for pitch rental, shall not be entitled to discounts or collection of Points by staying in the camps. Points cannot be used to pay for a stay or pay the flat rate. Only the Members who arrived at camps via Istra Camping channels (istracamping.com, Reservation centre, reception desk) shall be eligible for discounts and collection of Points. Points can be collected for all expenses that happen on the spot (food and beverage consumption and the like) at points of sale within camps which are managed by Plava Laguna d.d. All points of sale where Points can be collected shall be marked as such. The Memebership number may only be used by the Member in whose name the Memebership number has been issued. If a Member does not book a stay at one of the camps of Plava Laguna d.d., use of discounts and collection of Points shall not be possible. Points can be transferred to other Members. For this purpose, it is necessary to fill in the request for the transfer of Points (online at istracamping.com or via the Reservation Centre).
7.3. Validity of reward Points Points shall be valid for three years (36 months) from the moment of their collection at the reception desk. The validity of the Points cannot be extended; all collected Points are valid for three years from the date of collection. When using not all but only part of collected Points, the earliest collected Points shall be used first. If points are not redeemed by the expiration date, these points shall be deleted from the member's account without notification and without the possibility of their return or exchange. Programme Membership shall remain valid. Points have no cash value. Points shall only be awarded for actually paid eligible costs after the Member redeems previously earned Points.
8. ACCOMMODATION FACILITIES PARTICIPATING IN THE PROGRAM Accommodation facilities belonging to Plava Laguna and participating in the program are as follows: Camps: Camping Bijela Uvala, Camping Zelena Laguna, Camping Ulika, Camping Puntica, Camping Park Umag, Camping Stella Maris, Camping Savudrija, Camping Kanegra and Camping Finida. Plava Laguna d.d. from time to time can expand or modify the list.
9. DATA PRIVACY The use and protection of personal data that Plava Laguna d.d. collects from Members (as data subjects) are subject to the Privacy Policy published on the istracamping.com website. For any questions regarding personal data, Members can contact Plava Laguna d.d. via the e-mail address:dpo@plavalaguna.com.
10. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF THE PROGRAMME Plava Laguna d.d. reserves the right to suspend or modify, in whole or in part, the terms and conditions of the Istra Camping Club Loyalty Programme. Plava Laguna d.d. shall take all necessary steps to notify Members in a timely manner of possible modifications or suspension of the Programme, and shall therefore not be liable for any loss or damage to Members upon entry into force of said modifications. The current general terms and conditions of the Programme are available at istracamping.com.
11.NOTIFICATIONS ABOUT THE PROGRAMME Members can find all information related to the Programme on the istracamping.com website. For any questions regarding the membership, as well as for notifications about changes in personal data or any other important membership-related information, Members shall contact Plava Laguna d.d. at the e-mail address: loyalty@istracamping.com , or via the online contact form. If a Member notices that the Points have not been properly awarded to their account, they can contact Plava Laguna d.d. at the e-mail address: loyalty@istracamping.com, attaching a copy of the invoice of the accommodation facility in which they stayed.