1. GENERAL INFORMATION ABOUT THE PROGRAMME
The purpose of the Istra Camping Club loyalty programme is to enable clients of Plava Laguna d.d. who join the Programme to access the benefits described below.
2. DEFINITIONS
Istra Camping Club: A brand (word and figurative trademark) owned by Plava Laguna d.d., which is the organiser of the loyalty programme and the owner of the properties participating in the programme. Plava Laguna d.d., as the main body responsible for the implementation of the Programme, guarantees the rights provided for under this Programme, requires compliance by members and/or provides other guarantees to members. Programme: The loyalty programme organised by Plava Laguna d.d. under the name Istra Camping Club. All copyrights relating to the Programme belong exclusively to Plava Laguna d.d. Client: A client who has not yet joined the Programme and accepted the Programme Terms and Conditions. Member: A client who has joined the Programme and accepted the Programme Terms and Conditions. Point: A unit of value expressed in points. Points may be redeemed for discounts or other services within campsites managed by Plava Laguna d.d., as well as with Programme Partners where applicable. One (1) point is equivalent to EUR 1.00. Card: The Istra Camping Club card is issued in digital form and is provided to the Member upon online enrolment in the welcome email. The Istra Camping Club card is non-transferable. Physical cards issued by 31 December 2022 remain valid. Programme Partner: A business entity outside Plava Laguna d.d. that provides benefits to Programme members.
3. MEMBERSHIP CONDITIONS
Any adult natural person may join the Programme by completing the required information via the online registration form. In order to become a Member, the Client must provide the required data and complete the form. The information entered upon enrolment must correspond to the data shown on the Client’s personal identification documents. Plava Laguna d.d. shall not be liable for any inability to use Programme benefits resulting from inaccurate or incomplete information provided by the Client or Member of the loyalty programme. Membership in the Programme is free of charge. A Member may terminate their membership at any time by giving written notice. Termination implies withdrawal from the Programme, whereby the existing relationship between the Member and the Istra Camping Club Programme permanently ceases and all benefits associated with Programme membership lapse.
4. ISTRA CAMPING CLUB MEMBERSHIP NUMBER
Upon enrolment, the Client is assigned a membership number, which enables the collection of points and access to various benefits and discounts. In order to collect points, the Member must provide their membership number when making an accommodation reservation at campsites managed by Plava Laguna d.d., upon check-in at such properties, and when settling bills at those properties. For the purpose of collecting points, the Member is also required to present their membership number at the reception desk or at food and beverage outlets managed by Plava Laguna d.d., as well as when using benefits offered by Programme Partners, where applicable. Use of the membership number is conditional upon the presence of the Member to whom it has been issued. The membership number may not be lent, transferred or sold to third parties; failure to comply will result in the loss of all rights under this Programme. The Member is responsible for all activities related to their Istra Camping Club account. Each Member is required to notify Plava Laguna d.d. of any changes to their personal details (first name, last name, address, email address). Istra Camping Club membership remains the property of Plava Laguna d.d., which reserves the right to withdraw or refuse acceptance of a membership number if it is used in a manner contrary to these Terms and Conditions.
Plava Laguna d.d. further reserves the right to withdraw or refuse membership and to cancel the use of previously collected points if, during any stay at Plava Laguna properties, the Member fails to settle the charges for accommodation services and any additional services no later than the day of departure. The same applies to persons accompanying the Member. In such cases, the Member and their accompanying persons may also be denied any future newly issued membership in the Plava Laguna loyalty programme.
5. ISTRA CAMPING CLUB MEMBERSHIP TIERS
The Programme consists of two membership tiers: Standard and Premium. Upon enrolment in the Programme, the Member is assigned to the Standard tier. Premium membership is granted if either of the following conditions is met during a calendar year: more than fourteen (14) overnight stays, or more than EUR 500.00 in cumulative eligible stay costs incurred by the Member and their accompanying persons, in campsites managed by Plava Laguna d.d. The qualifying period runs from 1 January to 31 December of the relevant calendar year. Members who meet the criteria for the higher tier will be notified accordingly. The membership number remains unchanged. Premium tier membership applies for the following calendar year, after which a new qualifying period begins.
6. PROGRAMME BENEFITS
By enrolling in the loyalty programme, Members are entitled to discounts and benefits. Members are entitled to discounts when making online bookings for selected accommodation units available at the time of booking on istracamping.com. Members earn points for each stay at campsites managed by Plava Laguna d.d. (exclusively for the accommodation unit in which they are staying). Points may be redeemed during a subsequent stay at participating Plava Laguna campsites, as well as with Programme Partners, where applicable. Members are also entitled to special offers that are periodically published in their online profile on istracamping.com. Where applicable, to redeem benefits offered by Programme Partners (such as discounts on excursions, restaurants, car rental services and other activities), the Member must present their membership number to the relevant Programme Partner. Plava Laguna d.d. is not the provider of the services offered by Programme Partners and does not guarantee the quality of such services. Programme Partners are solely responsible for the provision of their services and for any liability or compensation for damage arising from the provision of those services. Plava Laguna d.d. reserves the right to terminate cooperation with Programme Partners at any time, without stating reasons.
Club Members will receive information on current offers and promotions, appropriate promotional materials, satisfaction and quality surveys, and other customer-experience-related questionnaires via the email addresses and telephone numbers (by SMS) provided upon enrolment. Members may unsubscribe from receiving such communications at any time.
7. POINT ACCRUAL
Members earn points for each stay at campsites managed by Plava Laguna d.d. (exclusively for the accommodation unit in which they are staying). Points may be redeemed during a subsequent stay at participating Plava Laguna campsites, as well as with Programme Partners, where applicable. Points are awarded for the accommodation unit occupied by the Member and for the paid invoice relating to that unit. If a Member wishes to earn points for additional accommodation units, they must be both the payer and the named recipient of the invoice for those units. This is possible only for accommodation units located within the same campsite and must be requested at the property’s reception desk prior to settling the invoice. Invoices of up to EUR 10,000.00 may be paid in cash. For invoices exceeding this amount, payment must be made by card or via bank transfer. Point accrual applies to stays at campsites managed by Plava Laguna d.d. that take place after the Client has joined the loyalty programme. When redeeming benefits, one (1) point is equivalent to EUR 1.00 (e.g. a Member who has accrued 10 reward points is entitled to redeem EUR 10.00 during their next stay). In order to accrue points or redeem benefits or points, the Member must provide their membership number when booking accommodation at Plava Laguna campsites, upon check-in at the campsite, and when settling the invoice at the property. Available points may not be used to reduce the accommodation price at the time of booking. Points may be redeemed exclusively for the payment of accommodation costs at Plava Laguna campsites at the property’s reception desk. The maximum discount obtainable through the redemption of points may not exceed 90% of the total amount payable for the Member’s stay at a Plava Laguna property (campsites managed by Plava Laguna d.d.). Each time points are redeemed for accommodation, they are deducted from the Member’s account. Points are not awarded for stays that took place prior to the launch of the Istra Camping Club loyalty programme.
Points may be earned in the following ways:
a) Stay – For each stay at campsites managed by Plava Laguna d.d., the loyalty programme Member earns points equal to between 2% and 4% of the value of the stay, depending on the membership tier. Points are credited to the Member’s Istra Camping Club account. Eligible costs are defined in Section 7.1. When settling the invoice at the reception desk, the Member must present their membership number.
b) Food and beverage consumption – For each euro spent on food or beverages at food and beverage outlets operated by Plava Laguna d.d., the Member earns points equal to between 2% and 4% of the invoice value, depending on the membership tier. Points are credited to the Member’s Istra Camping Club account. The membership number must be presented at the time of payment.
c) Promotional activities – Plava Laguna d.d. may award points for promotional purposes. In order to use Programme benefits, the Member must provide their membership number when booking accommodation at Plava Laguna campsites, present it upon check-in at the property, and again when settling the invoice. These conditions must be complied with.
7.1 Eligible Stay Costs
Eligible stay costs include costs incurred during the stay of the Member and their accompanying persons at campsites managed by Plava Laguna d.d. These include all accommodation-related costs (the accommodation unit rate, per-person charges, pitch price, various supplements and applicable fees), services consumed on site at points of sale within campsites managed by Plava Laguna d.d. (food and beverage consumption), as well as VAT. Points are calculated based on the total amount of eligible stay costs paid. The invoice must be issued in the name of the Programme Member. Points are credited to the Istra Camping Club account one day after checkout from the accommodation unit. Exceptions: Non-eligible costs include extra-board services such as internet fees, cleaning services, telephone charges, parking fees, tourist tax, tips, service charges and other applicable fees, in-store purchases, sports activities, and golf green fees. Points are awarded only for eligible costs that have been effectively paid, after any points earned from previous stays have been redeemed. Points begin to accrue for stays taking place after the guest has joined the Programme. Point accrual may be combined with other membership cards, such as ADAC or any other national automobile club card; however, only one such card may be used at any one time to settle an invoice. Accordingly, Members may earn points while also using other membership cards, thereby receiving applicable discounts.
7.2 Who May Earn Points and Use Discounts
Clients who use services provided by Plava Laguna d.d. through travel agencies or who book accommodation via online travel agency platforms are not entitled to discounts or to earn points for stays at campsites managed by Plava Laguna d.d. Points referred to in the preceding sentence may likewise not be used to pay for stays at campsites managed by Plava Laguna d.d. or flat-rate fees. Only Members who arrive at campsites managed by Plava Laguna d.d. through Istra Camping direct channels (istracamping.com, the Reservation Centre or the reception desk) are entitled to discounts and to earn points. Members may earn points for all on-site expenses incurred at points of sale within campsites managed by Plava Laguna d.d. (such as food and beverage consumption). All points-eligible points of sale are clearly marked. The membership number may be used only by the Member to whom it has been issued. If a Member does not stay at a campsite managed by Plava Laguna d.d., discounts and point accrual are not available. Points may be transferred to other Members. For this purpose, a point transfer request must be submitted (online via istacamping.com or through the Reservation Centre).
7.3 Validity of Reward Points
Points are valid for two (2) years (24 months) from the date on which they are accrued at the reception desk. The validity of points is not extended; all points remain valid for a period of two years from the date of accrual. Where only part of the available points is redeemed, points accrued earliest will be redeemed first. Points that are not redeemed by their expiry date will be removed from the Member’s account without notice and without any right to reinstatement, refund or exchange. Membership in the Programme remains valid. Points have no cash value. Points are awarded only for eligible costs that have been effectively paid, after the Member has redeemed any previously accrued points.
8. PROPERTIES PARTICIPATING IN THE PROGRAMME
The properties owned by Plava Laguna d.d. and participating in the Programme are as follows: Campsites: Camping Bijela Uvala, Camping Zelena Laguna, Camping Ulika, Camping Puntica, Camping Park Umag, Camping Stella Maris, Camping Savudrija, Camping Kanegra and Camping Finida. Plava Laguna d.d. may amend or expand this list from time to time.
9. DATA PRIVACY
The use and protection of personal data collected by Plava Laguna d.d. from the Member (as a data subject) are governed by the Privacy Policy published on istracamping.com. For any questions relating to personal data, the Member may contact the Data Protection Officer by email at: dpo@plavalaguna.com.
10. AMENDMENTS TO THE PROGRAMME TERMS AND CONDITIONS
Plava Laguna d.d. reserves the right to suspend or amend the terms of the Istra Camping Club loyalty programme, in whole or in part. Plava Laguna d.d. will take all reasonable steps to inform Members in a timely manner of any amendments to or suspension of the Programme and shall not be liable for any losses or damages incurred by Members upon the entry into force of such amendments. The current version of the Programme Terms and Conditions is available at istracamping.com.
11.NOTIFICATIONS ABOUT THE PROGRAMME
Members may access all information relating to the Programme at istracamping.com. For any questions regarding membership, as well as notifications of changes to personal details or any other information relevant to membership, Members may contact Plava Laguna d.d. by email at: loyalty@istracamping.com , or via the online contact form. If a Member notices that points have not been correctly credited to their account, they may submit a request by email to: loyalty@istracamping.com, together with a copy of the invoice for the property at which they stayed.