CampingIN Park Umag

Ladin gaj 132a, 52470 Umag, Istria – Croatia | Tel.: +385 52 713 740 | Fax: +385 52 713 752
E-mail: park.umag@istracamping.com
Open: April 20th - September 30th 2018

Frequently asked questions

Below you will find a list of frequently asked questions. To see the answer, click on a respective subject.

Advance Payment for the Campsite Reservation
Outpatient Unit

The outpatient unit in the CampingIN Park Umag is located in the vicinity of the campsite reception.

Guest Animation

Organized guest animation is available to all campsite guests without any additional charge. Information on everyday daytime and evening animation program may be obtained on the bulletin board in the vicinity of the campsite pool.

ATM Machines

The ATM machines are located at the campsite reception.

Pools

The pool complex of approximately 1800 square meters of water surfaces is located in CampingIN Park Umag. The pool complex is composed of three different depths and sizes along with the kids’ pool with a pirate ship in the middle as well as a waterfall and several toboggans.

Check in – Check out

• May the guests enter the campsite during the night?

The access to the campsites during the night time peace is not allowed .If your arrival is scheduled in the period from 11 PM to 7 AM, you may spend your first night at the car-park (price 9 €), which is located next to the reception office.

• Until when may I stay in the camp on the check out day?

The camping pitch has to be cleared no later than 12 PM on the check out day, otherwise we charge 15 EUR for late check-out (until 2 PM), and if failed to do so, the charge for an additional day will be added to the bill.

Church

The Roman Catholic Church is located in the centre of the city of Umag. Church services are held everyday in the afternoon. The Church service in foreign languages is available on Sundays in the months of June, July and August.

Ecology

The Blue Flag – Istraturist campsite beaches are equipped with the international environmental standard “The Blue Flag“ which guarantees continuous beach quality inspection as well as the sea quality and the safety of the bathers.

Water Conservation – In CampingIN Park Umag, a systematic recycle of water is performed through a bio-filter and the resulting purified waters are then used for watering of the campsite’s horticulture.

Electricity Conservation - The light in the sanitary facilities is sensor-regulated, while the water is heated up with gas reservoirs and solar panels on three different water temperatures.

Fax

Fax service is offered in campsite receptions in accordance with the current price list.

First Aid

In case of an accident, please contact the campsite reception. The hospital is located in the city of Umag, or approximately 5-10 min. of drive-time from the CampingIN Park Umag. The hospital’s telephone number is 194.

Internet

The Internet café in CampingIN Park Umag is located at the very entrance, next to the reception. Working Hours: 7 a.m. - 8 p.m. At CampingIN Park Umag, free WiFi internet access is available across the entire campsite (in areas where signal is sufficiently strong).

People with Disabilities

Sanitary facilities for people with special needs or disabilities are a part of every sanitary complex in the campsites. Undisturbed wheel-chair access to the sanitary complex is available.

Excursions

The information on organized excursions may be obtained and reserved at the camp’s Info point in the vicinity of the pool.

Credit Cards

The following credit cards are accepted as a form of payment on all campsite receptions: Master-Card, Diners, American Express. Visa, and Maestro.

Pets

Pets are allowed the access to all Istraturist campsites within the predefined areas with an surcharge according to the current price list. We kindly ask the guests to take their dogs by leash and to control their behavior.

• May the dogs bathe in the sea?
Every campsite has a specially marked part of the beach assigned for dog bathing, and all other beaches are not to be used for that purpose. These locations are marked on the campsite map.

• Are special pet showers available?
There are special pet showers available in all campsite sanitary complexes. (sanitary block No. 3 and 9)


Pharmacy

The pharmacies are located 5-10 min. of drive time away from the campsite. Please contact the reception staff for further information regarding the pharmacy’s duty and working hours. The telephone numbers of the pharmacy are 052/741-413; 052/751-396

Exchange Office

Foreign currencies can be exchanged in the campsite receptions at the official exchange rate.

Mobile Houses

If you wish to rent a mobile home in CampingIN Park Umag please contact Call centre at +385 52 700 700 send an e-mail to camping@istraturist.com or make an online reservation through these web pages. Interior surface of the mobile home is from 24 m2 to 48 m2. Pets are not permitted in the mobile homes and linen for the mobile homes can be rented on the weekly basis in the campsite.

Flat Rate

Flat rate camp pitches are limited, and new contracts are signed only with the certificate previously issued by the reception according to the current price list, exclusively for the period in which the campsite is open.

Postal Services

Postage Stamps can be bought at the daily news stands in the vicinity of the sanitary complex no. 3.

Letter boxes are located in campsite reception offices. Please contact the campsite reception staff if you want the reception office to take you messages or mail.

Waterline and electric supply connections

The electric supply connections are equipped with the universal 220 V / 10 A EU connectors.

Waterline connections are found exclusively on Superior and Premium camping pitches on all campsites.

Reservation of pitch number

The non-refundable RESERVATION FEE for reservations of a desired pitch number amounts to 45,00 € / 340,00 kn (not valid for pitches B). If you wish to make a reservation of the plot number or of a specific zone, please contact our Call Center at +385 52 700 700 or send an e-mail to camping@istraturist.com . The plot number or the zone cannot be chosen through online booking. This reservation fee is not valid for mobile homes, since it is not possible to choose the number of this accommodation unit.

Safe

It is possible to rent a safe at the campsite’s reception in accordance with the current price list.

Taxi

Please contact the campsite reception for taxi services.

Important Telephone Numbers

Police – 192
First Aid – 194
Fire Department: 193
Hospital - 052/ 702-222
Veterinary Station - 052/772-110; 052/753-454
Auto repair – 052/742-670; 052/752-898; 052/751-225; 052/741-156
HAK-auto club BUJE – 052/772-423
Port Authority – 052/741-662
Natural Gas: 052/743-419; 052/742-836

Drive in the Campsite

The driving speed in the campsites is limited to 20 km/h. In the period from 1 p.m.-4 p.m. during the daily rest period, motor vehicles should be used as little as possible. In the period from 11 p.m.- 7 a.m. during the night peace period, it is forbidden to drive a motor vehicle.