Frequently asked questions
Below you will find a list of frequently asked questions. To see the answer, click on a respective subject.
Advance Payment for the Campisite Reservations
The cash advance payment may be executed in the form of a bank transfer on the bank account number stated on the reservation confirmation. The paid cash advance amount for the campsites will be deducted from the bill for the campsite stay.
Outpatient Unit
The outpatient unit in the Camping Park Umag is located in the vicinity of the campsite reception.
Guest Animation
Organized guest animation is available to all campsite guests without any additional charge. Information on everyday daytime and evening animation program may be obtained on the bulletin board in the vicinity of the campsite pool.
ATM Machines
The ATM machines are located at the campsite reception.
Pools
The pool complex of approximately 1800 square meters of water surfaces is located in Camping Park Umag. The pool complex is composed of three different depths and sizes along with the kids’ pool with a pirate ship in the middle as well as a waterfall and several toboggans.
Check-in - Check-out
May the guests enter the campsite during the night?
The access to the campsites during the night time peace is not allowed .If your arrival is scheduled in the period from 11 PM to 7 AM, you may spend your first night at the car-park (price 9 €), which is located next to the reception office.
Until when may I stay in the camp on the check out day?
The camping pitch has to be cleared no later than 12 PM on the check out day, otherwise we charge 15 EUR for late check-out (until 2 PM), and if failed to do so, the charge for an additional day will be added to the bill.
The access to the campsites during the night time peace is not allowed .If your arrival is scheduled in the period from 11 PM to 7 AM, you may spend your first night at the car-park (price 9 €), which is located next to the reception office.
Until when may I stay in the camp on the check out day?
The camping pitch has to be cleared no later than 12 PM on the check out day, otherwise we charge 15 EUR for late check-out (until 2 PM), and if failed to do so, the charge for an additional day will be added to the bill.
Church
The Roman Catholic Church is located in the centre of the city of Umag. Church services are held everyday in the afternoon. The Church service in foreign languages is available on Sundays in the months of June, July and August.
Ecology
The Blue Flag – Plava Laguna campsite beaches are equipped with the international environmental standard “The Blue Flag“ which guarantees continuous beach quality inspection as well as the sea quality and the safety of the bathers.
Water Conservation – In camp Umag, a systematic recycle of water is performed through a bio-filter and the resulting purified waters are then used for watering of the campsite’s horticulture.
Electricity Conservation - The light in the sanitary facilities is sensor-regulated, while the water is heated up with gas reservoirs and solar panels on three different water temperatures.
Water Conservation – In camp Umag, a systematic recycle of water is performed through a bio-filter and the resulting purified waters are then used for watering of the campsite’s horticulture.
Electricity Conservation - The light in the sanitary facilities is sensor-regulated, while the water is heated up with gas reservoirs and solar panels on three different water temperatures.
Fax
Fax service is offered in campsite receptions in accordance with the current price list.
First Aid
In case of an accident, please contact the campsite reception. The hospital is located in the city of Umag, or approximately 5-10 min. of drive-time from the Camping Park Umag. The hospital’s telephone number is 194.
Internet
The Internet café in Camping Park Umag is located at the very entrance, next to the reception. Working Hours: 7 a.m. - 8 p.m. At Camping Park Umag, free WiFi internet access is available across the entire campsite (in areas where signal is sufficiently strong).
People with Disabilities
Sanitary facilities for people with special needs or disabilities are a part of every sanitary complex in the campsites. Undisturbed wheel-chair access to the sanitary complex is available.
Excursions
The information on organized excursions may be obtained and reserved at the camp’s Info point in the vicinity of the pool.
Credit Cards
The following credit cards are accepted as a form of payment on all campsite receptions: Master-Card, Diners, American Express. Visa, and Maestro.
Pets
May I bring my pet with me on my vacation?
Pets are allowed the access to all Plava Laguna campsites within the predefined areas with an surcharge according to the current price list. We kindly ask the guests to take their dogs by leash and to control their behavior.
May the dogs bathe in the sea?
Every campsite has a specially marked part of the beach assigned for dog bathing, and all other beaches are not to be used for that purpose. These locations are marked on the campsite map
Are special pet showers available?
There are special pet showers available in all campsite sanitary complexes. (sanitary block No. 3 and 9)
Pets are allowed the access to all Plava Laguna campsites within the predefined areas with an surcharge according to the current price list. We kindly ask the guests to take their dogs by leash and to control their behavior.
May the dogs bathe in the sea?
Every campsite has a specially marked part of the beach assigned for dog bathing, and all other beaches are not to be used for that purpose. These locations are marked on the campsite map
Are special pet showers available?
There are special pet showers available in all campsite sanitary complexes. (sanitary block No. 3 and 9)
Pharmacy
The pharmacies are located 5-10 min. of drive time away from the campsite. Please contact the reception staff for further information regarding the pharmacy’s duty and working hours. The telephone numbers of the pharmacy are 052/741-413; 052/751-396
Exchange Office
Foreign currencies can be exchanged in the campsite receptions at the official exchange rate.
Mobile Homes
If you wish to rent a mobile home in Camping Park Umag please contact Call centre at +385 52 700 700 send an e-mail to booking@istracamping.com
or make an online reservation through these web pages. Interior surface of the mobile home is from 24 m2 to 48 m2. Pets are not permitted in the mobile homes. Bedding and towels are included in the price and are changed weekly – additional linen changes (more than once per week) are charged according to the valid price list.
Flat Rate
Flat rate camp pitches are limited, and new contracts are signed only with the certificate previously issued by the reception according to the current price list, exclusively for the period in which the campsite is open.
Postal Services
Postage Stamps can be bought at the daily news stands on all campsites. Letter boxes are located in campsite reception offices. Please contact the campsite reception staff if you want the reception office to take you messages or mail.
Waterline and electric supply connections
The electric supply connections are equipped with the universal 220 V / 10 A EU connectors.
Waterline connections are found exclusively on Superior and Premium camping pitches on all campsites.
Waterline connections are found exclusively on Superior and Premium camping pitches on all campsites.
Safe
It is possible to rent a safe at the campsite’s reception in accordance with the current price list.
Taxi
Please contact the campsite reception for taxi services.
Important Telephone Numbers
Police – 192
First Aid – 194
Fire Department – 193
Hospital – 052/ 702-222
Veterinary Station – 052/772-110; 052/753-454
Auto repair – 052/742-670; 052/752-898; 052/751-225; 052/741-156
HAK-auto club BUJE – 052/772-423
Port Authority – 052/741-662
Natural Gas – 052/743-419; 052/742-836
First Aid – 194
Fire Department – 193
Hospital – 052/ 702-222
Veterinary Station – 052/772-110; 052/753-454
Auto repair – 052/742-670; 052/752-898; 052/751-225; 052/741-156
HAK-auto club BUJE – 052/772-423
Port Authority – 052/741-662
Natural Gas – 052/743-419; 052/742-836
Drive in the Campsite
The driving speed in the campsites is limited to 20 km/h. In the period from 1 p.m.-4 p.m. during the daily rest period, motor vehicles should be used as little as possible. In the period from 11 p.m.- 7 a.m. during the night peace period, it is forbidden to drive a motor vehicle.
