Updated: 01.10.2020.

WELCOME

We wish you a warm welcome and invite you to explore our destinations – Poreč and Umag!

 


Spend time in nature and enjoy outdoor activities mindful of social distancing measures in place.

You are welcome to enjoy the beautiful Istrian beaches and visit other public areas all being mindful of social distancing measures and other guidelines.

Restaurants, bars, shops and other facilities in Istria are open, some with adjusted working hours. Please follow any recommendations or measures that might be in place to ensure maximum safety.

CAREFREE CAMPING

In response to the challenges of this year’s season caused by the COVID-19 pandemic, Istra Camping campsites have paid special attention to the issues of health, cleanliness and personal space to ensure a pleasant, safe and relaxing stay in nature

Safety and wellbeing of our guests and employees are our main priorities. In response to the challenges of the 2020 season caused by the COVID-19 pandemic, and as an additional confirmation that all appropriate health, safety and hygiene conditions have been met to enable us to continue our business activity, we at Istra Camping have selected the TÜV Croatia certification company (part of the TÜV NORD GROUP) to help us implement the "Hygiene and Cleanliness Checked" verification programme.

  • The certificate covers all business processes within the facility:
    - Food management process monitoring (from the moment it is received by the kitchen staff until the moment it is served);
    - Ensuring a high level of hygiene standards in the provision of accommodation services;
    - Confirming the implementation of hygiene measures with the aim of preventing the occurrence and spread of infection in swimming pools and bathing areas, Activities & Experiences clubs, pools and operating areas, and toilets.
  • The certificate confirms that all activities performed in our accommodation facility, including the partners involved in business processes (suppliers, technical support, security guards, lessees, external service providers etc.), and other amenities offered meet a high quality level of operation and hygiene standards.

Enjoy your carefree and safe stay at Istra Camping properties thanks to the Hygiene and Cleanliness Checked label.

We apply the following measures:

GENERAL MEASURES

  • A 1.5 m distance during the check-in at the reception desk; lounge furniture and recliner chairs in common areas have been rearranged to meet the prescribed social distancing measures (the space between deck chairs on the beach/in the pool area, the space between restaurant and bar tables, waiting area furniture by the reception desk).
  • Chair arms, if any, are disinfected frequently.
  • Protective masks and gloves are available to all guests upon request.

STAFF

  • Our campsite staff is familiar with all the measures recommended by the World Health Organization, as well as national and local health institutions.
  • The staff members check their body temperature before heading to work on a daily basis and maintain good personal hygiene, especially by regularly washing and disinfecting their hands.
  • Use of prescribed protective equipment during guest interaction (reception staff, restaurant and bar staff, pool and beach staff) is mandatory.
  • Additional hand sanitisers are available in staff areas.
  • Our staff undergo specialised training courses about COVID-19 and related protection measures.

RECEPTION AREA

  • Disinfectants are made available upon entering the reception area, where guests can read the notices about the recommendations and measures implemented to prevent the spread of infection.
  • The reception area is aired and disinfected thoroughly and frequently.
  • Daily disinfection of the reception desk and the pertaining floor area is carried out more frequently.
  • Signage and distance marks have been placed throughout the hotel to remind our guests to keep the prescribed distance and apply the protection measures.
  • Guests can use Istra Camping online check-in service to speed up the check in process upon arrival. It's quick and simple. All direct guests will receive an email with booking confirmation including a link for quick online check-in form. By completing the form, guests can expedite the process, save time and ensure minimum contact with reception staff.
  • Guests can also avoid queuing during check-out by scheduling their check-out time with reception staff prior to departure.
  • Flat-Rate guests can use separate self-service check-in / check-out interactive terminals at the campsite reception area. This service is available 24 hours for all campsite entries and exits in the following campsites: Camping Bijela Uvala, Camping Zelena Laguna, Camping Ulika, Camping Puntica, Camping Park Umag and Camping Stella Maris.
  • Camping Zelena Laguna will share reception with Camping Bijela Uvala from 12.09.2020 at the reception of the Camping Bijela Uvala.

MOBILE HOMES

  • Mobile home cleaning meets high hygiene standards, and includes an even more detailed surface disinfection.
  • Mobile home guests may opt for complete privacy (staff members will not enter their accommodation unit unless asked to do so).

FOOD AND BEVERAGES

  • Contactless disinfectants are available at the restaurant and bar entrances.
  • Seating areas have been arranged to ensure the recommended social distance between guests.
  • Tables undergo thorough cleaning and disinfection upon every guest departure.
  • Daily disinfection of restaurant and bar floors is carried out more frequently.
  • Stricter food handling protocols and protections measures are applied.

SANITARY FACILITIES

  • Information with health and safety guidelines and social distancing indicators are placed in all sanitary facilities.
  • Sanitary facilities’ cleaning, disinfection and ventilation have been intensified.

BEACHES, SWIMMING POOLS, SPORTS, ACTIVITIES & EXPERIENCES

  • Health and safety guidelines as well as social distancing indicators are present throughout the facilities for easy reference.
  • Pool and beach sun loungers have been arranged to ensure social distancing measures.
  • All facilities are cleaned and disinfected regularly and thoroughly, while all indoor areas are frequently aired.
  • All sports and animation activities have been modified to comply with the recommendations from relevant authorities.
  • Sports and entertainment programmes require prior reservation of service time.

 

Thank you for following the instructions and helping us to ensure the highest levels of health and safety standards for all our guests and employees.

CROSSING THE BORDER – ARRIVAL IN THE REPUBLIC OF CROATIA

Please follow the applicable measures and instructions of the Croatian authorities.

For faster border crossing and entry into the Republic of Croatia, we recommend that you fill out the online form available by clicking on the next banner:

 

 

From 1 July 2020, all EU / EEA citizens and persons having permanent residence in the EU / EEA (including the United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and the Vatican) can enter the Republic of Croatia without any restrictions.

 

You can check out the interactive tool on the official website of the European Union that provides you with the information to confidently plan your travel and holidays in Croatia, while staying healthy and safe.

 

When planning a visit, we also recommend staying up to date with information about COVID-19 cases in Croatia by region: CroatiaCovid19.info.

 

Guests staying in the Region of Istria can be tested for SARS-CoV-2 (by PCR-based test) at the Public Health Institute of the Istrian Region, Nazorova 23, Pula. Find out more.

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UPDATE ON COVID-19 MEASURES