Istraturist

Frequently asked questions

Below you will find a list of frequently asked questions. To see the answer, click on a respective subject.

Advance Payment for the Campsite Reservations
Outpatient Unit

The outpatient units for the campsites Umag and Finida are located in the vicinity of the reception of the campsite Umag, while the outpatient unit for campsite Stella Maris is to be found in the vicinity of the tourist resort reception. The outpatient unit for other campsites is located in the centre of Umag. For additional information, please contact the campsite reception staff.

Guest Animation

Organized guest animation is available to all campsite guests without any additional charge.

ATM Machines

The ATM machines are located at the reception of CampingIN Park Umag for the campsites CampingIN Park Umag and CampingIN Finida Umag, at the reception of the Sol Stella tourist village in CampingIN Stella Maris Umag, at the reception of the CampingIN Kanegra Umag campsite and in the vicinity of the reception of the CampingIn Pineta Umag campsite in Savudrija.

Pools

In CampingIN Park Umag there is a pool complex of approximately 1800 square meters of water surfaces. In CampingIN Stella Maris Umag guests can use the pool in the apartment village within which the campsite is located, without additional charge.

Check-in - Check-out

• May the guests enter the campsite during the night?

The access to the campsites during the night time peace is not allowed. If your arrival is scheduled in the period from 11 PM to 7 AM CampingIN Park Umag, from 11 PM to 7 AM CampingIN Finida Umag, from 10 PM to 8 AM CampingIN Stella Maris Umag, from 10 PM to 7 AM CampingIN Pineta Umag and from 9 PM to 7 AM CampingIN Kanegra FKK Umag, you may spend your first night at the car-park, which is located next to the reception office (CampingIN Park Umag and CampingIN Finida Umag 9 €, CampingIN Kanegra FKK Umag free of charge).

• Until when may I stay in the camp on the check out day?

The camping pitch has to be cleared no later than 12 PM on the check out day, otherwise we charge 15 EUR for late check-out (until 14.00 pm), and if failed to do so, the charge for an additional day will be added to the bill.

Church

The Roman Catholic Church is located in the centre of the city of Umag. Church services are held everyday in the afternoon. The Church service in foreign languages is available on Sundays in the months of June, July and August.

Ecology

The Blue Flag – Istraturist campsite beaches are equipped with the international environmental standard “The Blue Flag“ which guarantees continuous beach quality inspection as well as the sea quality and the safety of the bathers.

Water Conservation – In camp Umag, a systematic recycle of water is performed through a bio-filter and the resulting purified waters are then used for watering of the campsite’s horticulture.

Electricity Conservation - The light in the sanitary facilities is sensor-regulated, while the water is heated up with gas reservoirs and solar panels on three different water temperatures.

Fax

Fax service is offered in campsite receptions in accordance with the current price list.

First Aid

In case of an accident, please contact the campsite reception. The hospital is located in the city of Umag, or approximately 5-15 min. of drive-time from any campsite. The hospital’s telephone number is 194.

Internet

The internet café at CampingIN Park Umag is located at the campsite entrance beside the reception desk. Working hours: 7AM - 8PM.

Free WiFi internet access is available at the reception desk of all campsites. The internet corner is available at the reception desks of the campsites (at extra charge).

At CampingIN Park Umag, free WiFi internet access is available across the entire campsite (in areas where signal is sufficiently strong). 

People with Disabilities

Sanitary facilities for people with special needs or disabilities are a part of every sanitary complex in the campsites. Undisturbed wheel-chair access to the sanitary complex is available.

Excursions

The information on organized excursions may be obtained at the reception of the campsite, while in CampingIN Park Umag, they may be reserved at the camp’s Info point in the vicinity of the pool.

Credit Cards

The following credit cards are accepted as a form of payment on all campsite receptions: Master-Card, Diners, American Express. Visa, and Maestro.

Pets

•May I bring my pet with me on my vacation?

Pets are allowed to all Istraturist campsites within the predefined areas, in CampingIN Kanegra FKK Umag in the whole campsite, with a surcharge according to the current price list. We kindly ask the guests to walk their dogs on a leash and to control their behaviour.

• May the dogs bathe in the sea?

Every campsite has a specially marked part of the beach assigned for dog bathing, and all other beaches are not to be used for that purpose. These locations are marked on the campsite map.

• Are special pet showers available?

There are special pet showers available in all campsite sanitary complexes.

Pharmacy

The pharmacies are located 5-15 min. of drive time away from each of the campsites. Please contact the reception staff for further information regarding the pharmacy’s duty and working hours. The telephone numbers of the pharmacy are 052/741-413; 052/751-396

Exchange Office

Foreign currencies can be exchanged in the campsite receptions at the official exchange rate.

Mobile Homes

If you wish to rent a mobile home in CampingIN Park Umag please contact Call centre at +385 52 700 700 send an e-mail to camping@istraturist.com. or make an online reservation through these web pages. Interior surface of the mobile home is from 24 m2 to 48 m2. Pets are allowed in Mobile home Classic park side (with additional charge). Linens and towels are included in the mobile homes accommodation price.

Naturism

The nudity on the beach and in CampingIN Kanegra FKK Umag is mandatory. Exceptions to this regulation are the guest's medical condition and the weather conditions.

• May male singles stay at the naturist campsite CampingIN Kanegra FKK Umag?

Yes, but only if they are members of the INF or some other naturist.

Flat Rate

Flat rate camp pitches are limited, and new contracts are signed only with the certificate previously issued by the reception according to the current price list, exclusively for the period in which the campsite is open.

Postal Services

Postage Stamps can be bought at the daily news stands on all campsites. Letter boxes are located in campsite reception offices. Please contact the campsite reception staff if you want the reception office to take you messages or mail.

Waterline and electric supply connections

The electric supply connections are equipped with the universal 220 V / 10 A EU connectors.

Waterline connections are found exclusively on Superior and Premium camping pitches on all campsites.

Reservation of pitch number

CampingIN Park Umag:
The non-refundable RESERVATION FEE for reservations of a desired pitch number amounts to 45,00 € / 340,00 kn (not valid for pitches B). If you wish to make a reservation of the plot number or of a specific zone, please contact our Call Center at +385 52 700 700 or send an e-mail to camping@istraturist.com . The plot number or the zone cannot be chosen through online booking.

CampingIN Stella Maris Umag, CampingIN Pineta Umag and CampingIN Kanegra Umag:
The non-refundable RESERVATION FEE for reservations of a desired pitch number amounts to 30,00 € / 227,00 kn . If you wish to make a reservation of the plot number or of a specific zone, please contact our Call Center at +385 52 700 700 or send an e-mail to camping@istraturist.com . The plot number or the zone cannot be chosen through online booking.

Safe

It is possible to rent a safe at the campsite’s reception in accordance with the current price list.

Taxi

Please contact the campsite reception for taxi services.

Important Telephone Numbers

Police – 192
First Aid – 194
Fire Department – 193
Hospital – 052/ 702-222
Veterinary Station – 052/772-110; 052/753-454
Auto repair – 052/742-670; 052/752-898; 052/751-225; 052/741-156
HAK-auto club BUJE – 052/772-423
Port Authority – 052/741-662
Natural Gas – 052/743-419; 052/742-836

Drive in the Campsite

The driving speed in the campsites is limited to 20 km/h. In the period from 1 p.m.-4 p.m. during the daily rest period, motor vehicles should be used as little as possible. In the period from 11 p.m.- 7 a.m. during the night peace period, it is forbidden to drive a motor vehicle.